Privacy Policy

Introduction

Terranova Legal is committed to protecting your privacy and handling your personal information with appropriate care. This Privacy Policy explains how we collect, use, store, and protect information when you use our immigration and residency services or interact with our website.

We recognize that immigration matters involve sensitive personal documentation. This policy describes our approach to data protection in accordance with Taiwan's Personal Data Protection Act and relevant privacy regulations.

If you have questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information

When you engage our services or contact us, we may collect the following types of personal information:

• Contact information such as name, email address, phone number, and mailing address
• Identification documents including passport information, national ID numbers, and photographs
• Employment history, educational qualifications, and professional credentials
• Financial information related to investment or business establishment applications
• Family information when relevant to immigration applications
• Immigration history and visa status information

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on pages
• Referring website or search terms
• Device information and operating system

Cookies and Similar Technologies

We use cookies and similar technologies to improve website functionality and analyze usage. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Providing immigration consultation and application support services
• Preparing and submitting immigration applications to Taiwan authorities
• Coordinating document translation and certification
• Communicating with you about your case progress
• Responding to your inquiries and requests

Legal Compliance

• Complying with Taiwan immigration regulations and legal requirements
• Maintaining records as required by professional standards
• Responding to legal requests from government authorities

Business Operations

• Improving our services and client experience
• Analyzing website usage to enhance functionality
• Sending service-related communications
• Maintaining business records and financial documentation

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide the immigration services you have engaged us for
• Consent: Where you have provided explicit consent for specific processing activities
• Legal Obligation: Processing required to comply with Taiwan immigration laws and professional regulations
• Legitimate Interest: Processing necessary for our business operations, where balanced against your rights and interests

Information Sharing and Disclosure

We share your personal information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist in delivering our services:

• Certified translation services for document processing
• Secure document storage and management systems
• Email and communication platforms
• Website hosting and technical infrastructure

These providers are bound by confidentiality agreements and process data only as directed by us.

Government Authorities

We submit your information to Taiwan immigration authorities as necessary for processing visa and residency applications. This is essential to the services you have engaged us to provide.

Legal Requirements

We may disclose information when required by law, such as in response to court orders, legal processes, or government requests.

No Third-Party Marketing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted transmission of sensitive data
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Confidentiality agreements with staff and contractors

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain your personal information for the following periods:

• Active Cases: Throughout the duration of our engagement and for the period needed to complete services
• Completed Cases: For seven years following case closure, as required by professional record-keeping standards
• Inquiries: Contact information from general inquiries is retained for two years
• Website Data: Analytics and technical data for up to 24 months

After these periods, we securely delete or anonymize personal information unless longer retention is required by law.

Your Rights

You have the following rights regarding your personal information:

Access and Information

You may request confirmation of what personal information we hold about you and receive a copy of this information.

Correction

You may request correction of inaccurate or incomplete personal information.

Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Objection and Restriction

You may object to certain processing activities or request restriction of processing in specific circumstances.

Data Portability

You may request a copy of your data in a structured, commonly used format.

Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time, though this does not affect processing completed before withdrawal.

To exercise these rights, please contact us at [email protected]. We will respond to requests within 30 days.

International Data Transfers

If your personal information is transferred outside Taiwan, we ensure appropriate safeguards are in place through contractual agreements, adequacy decisions, or other approved transfer mechanisms.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected such information, please contact us.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending direct notification for significant changes

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Supervisory Authority

If you have concerns about our data protection practices that we have not adequately addressed, you have the right to lodge a complaint with the relevant data protection authority in Taiwan.